ONLINE COUNSELLING CONTRACT

The counselling contract sets out what you can expect from me as your counsellor and the expectations I will have of you as my client. This is an important document.

ONLINE COUNSELLING CONTRACT

COUNSELLING CONTRACT

PLEASE READ THIS DOCUMENT CAREFULLY, AS THIS ONLINE COUNSELLING CONTRACT FORMS THE BASIS OF OUR WORKING RELATIONSHIP 

 

Like other professional counsellors, I work to a counselling contract with my clients, offering online or face-to-face counselling. In the agreement, I set out the bounds of our relationship and what you can and cannot expect from me as your counsellor. The contract I present here is my default contract; differing situations may mean that the contract can, if necessary, be tweaked.

This contract should be read with the online counselling agreement and my privacy policy.


As an online counsellor, I offer you my honesty and respect while exploring problems you feel you would like to bring to counselling at the times we have agreed. I use an online counselling approach that is humanistic and integrative; this means you are empowered to discover solutions to issues in a supportive environment.


Professionalism

I am an accredited member of the International Society for Psychotherapy and Counselling and am bound by their Code of Ethics and Practice. I regard the Code as a minimum level of practice; I seek to go beyond these guidelines in how I work with my clients.


ONLINE COUNSELLING CONTRACT

It is my responsibility as your Counsellor

  • To be available at the agreed time
  • To start and end sessions on time
  • To work in a quiet, appropriate and undisturbed space
  • To maintain safe, professional boundaries
  • To regard all contact and information as confidential
    • unless I have reasonable doubt concerning the safety of yourself or others.
    • I do not discuss your case with others; I ask you to extend the same courtesy.
  • To encourage your autonomy
  • To work within an Ethical Framework
  • To review our working relationship regularly.
  • To offer you a new appointment as soon as possible if I have to cancel a session. 

THERE ARE LIMITS TO CONFIDENTIALITY.

For corporate clients: I do not provide reports or discuss your situation with anyone in your organisation. However, I do have to provide your employer with details of sessions attended or missed with corporate clients for invoicing purposes.

For Mates in Mind clients: I do not provide reports or discuss your situation with anyone in the Mates in Mind organisation. However, I may be asked to provide them with general information about using my counselling service.

However, suppose we discover a need to communicate with other professionals or comply with a legal requirement, then we must do so. I believe it is right to break confidentiality:

– If you or others seem to be in danger or at serious risk of being harmed

– If I am required to do so by a Court order or instructions from a coroner

– If you imply involvement in or knowledge of an act of terrorism or money laundering

– If you indicate knowledge of or involvement in drug trafficking

– If you imply knowledge of or involvement in behaviours that may lead to harm or neglect of children and vulnerable adults, in my opinion.


Supervision and confidentiality

I monitor my practice by attending regular supervision and am committed to self-development. Sometimes, aspects of our sessions will be taken to supervision to monitor my practice; at no time will your name or any identifiable information be mentioned. My supervisor is also committed to our contracted confidentiality.


Onward Referral

There may be some circumstances where issues arise during our counselling work, where we might recognise that it might be more beneficial to seek more focused specialised support; in the same way, you might be referred to a consultant by your GP.


ONLINE COUNSELLING CONTRACT

It is your responsibility as the Client:

To attend punctually

This is your time; sessions cannot be extended if you arrive late. If you arrive early, you will be admitted to the virtual waiting room for the session to start at the agreed time.


To provide 24 hours notice of cancellation

You agree to provide a minimum of 24hrs notice when cancelling/changing an appointment (or the full session fee becomes payable)


To permit me to contact your GP

To grant permission to contact your GP if I have severe concerns about the risk to yourself or others. I will discuss with you my concerns beforehand.


To discuss with me if you feel you are ready to end therapy

 Sometimes, you or I feel that counselling may not be helping you. It is wise to come and discuss these difficulties and not end counselling suddenly; this will allow you to understand and perhaps resolve your distress.

Usually, you will know when you are ready to cease counselling, and together, we find the way that feels comfortable for you to do this.

If you or I wish to terminate counselling before the number of sessions we’ve contracted for, we agree to give each other at least two weeks’ notice. If you fail to provide notice, I reserve the right to charge for all or part of my fee for the number of sessions contracted.

Please don’t just disappear!


To let me know

Let me know if you are in or are considering entering another therapeutic relationship (working with another mental health professional).


Do your homework

It is common practice for you to be given “homework” of some kind during the time we work together. These tasks are helpful for your therapy. If these tasks are not completed, our work together will take longer and be time-consuming and costly.


To pay invoices on time

Further sessions may be discontinued until any debt has been paid.

For private clients: My fees can be found here

For corporate clients: Your employer will pay your fees.

For Diocesan/Christian charities: Your diocese/Charity will pay your fees.

For Mates in Mind Clients: The Mates in Mind charity set the cost for your first eight sessions; however, I will continue with this cost for the duration of our work together. You, the Client, are responsible for paying the session fee.


Drugs/Alcohol policy

Unless it is specified as part of your counselling, you agree to attend sessions free from the influence of non-prescribed drugs or alcohol. If you are under the influence, I reserve the right to cancel the session and charge you the full session fee.


ONLINE COUNSELLING CONTRACT

Record keeping

I keep the minimum amount of information about you electronically and physically. I ask for the minimum information about you before we start our work together. I believe any other information will emerge as needed during our sessions; asking for this information up front will inevitably lead to certain assumptions about issues being made.

I make notes during our sessions, which are generally memory aids for me to ask or do certain things; you are welcome to have a PDF of these notes from my notebook. I will not be responsible for transcribing my notes. My notes are kept securely and are not seen by anyone else.

Under the General Data Protection Regulations 2018, you have certain rights. These are:

  • You are allowed to see your notes by making a formal request.
  • Records are kept for seven years after termination of therapy and then destroyed.
  • Having your records amended (change of name and address)

ERASURE OF DATA (EXCLUSIONS)

Under GDPR, you can request that your data be erased. However, there are exceptions to this. In the case of counselling records, insurance companies and ethical bodies ask for documents to be available for the abovementioned period.

My privacy policy can be read at: https://groundedcounsellor.com/counselling-for-men-privacy-policy/

By signing this Contract, you agree to have your records kept for seven years after the termination of therapy.

This is your time; sessions cannot be extended if you arrive late. If you arrive early, you will be admitted to the virtual waiting room for the session to start at the agreed time.


ONLINE COUNSELLING CONTRACT

Our relationship

There can be no contact between us other than the Client/Counsellor. I will be friendly but cannot be your friend outside of the relationship or be involved with you in any other relationship. If we accidentally meet outside of a session (which is possible even with online counselling!), I will acknowledge you in a brief and friendly manner only if you recognise me first; if I am with anyone else, I will not acknowledge you.


ONLINE COUNSELLING CONTRACT

Contacting me outside of sessions

Contact outside of sessions should be limited to issues regarding the administration of our session, e.g. cancelling or rearranging sessions.

It is possible to leave a voice mail on my phone, so if I cannot answer, leave a message, email, or send a text, and I will get back to you as soon as possible.


ONLINE COUNSELLING CONTRACT

Complaints

If you have a complaint about how I work with you, on the first instance, I would hope that we can discuss the matter and come to a mutual resolution. If this is not possible, then as a member of the ISPC, there is a complaints procedure that can be followed, which can be found here: https://ispc.org.uk/making-a-complaint/


ONLINE COUNSELLING CONTRACT

Legal jurisdiction

The laws of England and Wales govern this agreement, which is subject to its courts’ exclusive jurisdiction.

Give me a call - if not now, when?

Do you want to know more?

Call 07792 799017 and learn more; use the contact form or email info@groundedcounsellor.com.

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